“Think of it more as a franchisee operation than a straight-forward partner deal," says Robert Brower, global customer support and services VP, Commwault.
Speaking ahead of the company's planned channel program launch in New Zealand next month, Bower says the program will look to address the training needs of our customers in a more comprehensive manner.
"As part of this, Melbourned-based ITTC will be moving into the New Zealand market and setting up base," Brower says.
"They will then be providing consultative services to existing and potential customers on how to better address their training needs.
“ITTC will look to address this gap by evangelising training aspects to customers."
Brower did advise however that they will not be selling any software or services, nor providing any of the training activities themselves.
"They will be providing a consultative service to help customers derisk their investments and achieve better ROI," he adds.
"By way of that, resellers can have better client interactions, which will increase their ability to resell to them."
Brower says ITTC will be working off a comprehensive database of customers and will also reach out to facilitate introductions to our channel partners.
"We will continue to work in the background, and when training needs are identified these will be delivered by either Commvault directly or contracted providers, as the situation demands," he concludes.